A telephone system is basically an interconnection of multiple telephones with the purpose of allowing use of advanced features like call handling, shared and private voice messages, conference calling and video conference calling.The system is usually done using the telephone network or the internet or a combination of both.In some cases the telephone system works through the delivery of hosted services.
Communication is the backbone of every business and thus a lot of attention is required to ensure it is efficient.A business telephone system usually depends on the size of the firm.Multiple phones may be connected to make up a telephone system that is suitable for a small firm.But in most medium sized and large companies, they usually use the private branch exchange or PBX.
The central office lines and trunks are responsible for the intercommunication among different telephone workstations through the private branch exchange or the PBX. The advance in technology and the rising popularity in the private branch exchange has led to its automation. This is also called private automated branch exchange or (PABX).
The modern private branch exchanges also support internet telephony or VoIP.The functions of a private branch exchange is to connect and create communication between two or more telephone users.Another function is to ensure an uninterrupted communication between the users and when the communication should be disconnected also.They can also be used for metering calls for accounting purposes.
In East Africa there are different companies that provide the hardware materials to ensure good and effective communication in offices and homes.Yealink is a company in Kenya that offers a wide range of goods and services that ensure good communication in and out of an organization. They have a variety of phones and video conferencing equipment that not only cuts the costs for long distance and international conferencing calls, but also gives the workplace a modern feeling and satisfaction.Red star Africa Networks limited is one of the known lead distributors of Yea link Communication products in Kenya.
In Kenya Grand stream is another company that deals in IP private branch exchange.Effective communication is assured by Grand stream through their wide range of products.Due to competition in the communication market, the companies must ensure that they have the latest phones and other communication equipment with the most advanced features. The calling features and capabilities in private branch exchange are caller ID recognition, call blocking, call recording, auto attendant, video and audio conference calls, music hold on and many others. The latest in technology has enabled the use of the cloud based business telephone system.